Contact information
Name, email address, phone number, billing address, shipping address, and other details provided during checkout, account activity, or customer support.
Clear information practices
Privacy Policy
This Privacy Policy explains how RoadNest collects, uses, discloses, stores, and protects personal information when customers browse the website, place an order, subscribe to messages, request support, submit a review, or otherwise interact with RoadNest.
Effective July 16, 2026
Purpose
Information is used to operate the store, process orders, deliver products, provide support, and improve the customer experience.
Control
Customers may have rights to access, correct, delete, or limit certain uses of personal information where applicable.
Protection
RoadNest uses reasonable administrative, technical, and organizational safeguards appropriate to the information handled.
Information RoadNest may collect
Personal information depends on how you interact
The categories below describe information RoadNest may receive directly from customers, automatically through the website, or from service providers involved in payments, delivery, analytics, fraud prevention, and customer support.
Order information
Products purchased, order number, transaction status, delivery preferences, shipping activity, returns, exchanges, refunds, and customer-service history.
Payment information
Payment details are generally handled by payment processors. RoadNest may receive limited transaction information such as status, method type, and fraud-screening results.
Device and usage data
IP address, browser type, device identifiers, operating system, pages viewed, referral information, session activity, approximate location, and website interactions.
Communications
Messages, support requests, product questions, reviews, photographs, fit details, vehicle information, survey responses, and other content submitted to RoadNest.
Preferences and marketing
Email subscription status, product interests, communication preferences, promotion engagement, shopping activity, and choices made through available privacy controls.
How information is used
Information supports store operations and customer care
RoadNest may use personal information for the following business and commercial purposes:
- 1Process payments, confirm orders, prepare shipments, deliver products, and manage returns, exchanges, or refunds.
- 2Provide 24/7 customer support for product selection, vehicle fit, installation, delivery, order status, and post-order concerns.
- 3Maintain, secure, troubleshoot, analyze, personalize, and improve the website and customer experience.
- 4Detect fraud, misuse, security incidents, policy violations, harmful activity, and unauthorized transactions.
- 5Send order, service, delivery, support, policy, account, and other transactional communications.
- 6Send promotional communications when permitted and honor unsubscribe or preference choices.
- 7Comply with legal obligations, resolve disputes, protect rights, and enforce applicable terms and policies.
Cookies and similar technologies
Website technologies support function and measurement
RoadNest and service providers may use cookies, pixels, local storage, software development kits, and related technologies to operate the website and understand how it is used.
Store operation and security
These technologies support checkout, cart activity, fraud prevention, account functions, session stability, preferences, and website security.
Performance and improvement
Analytics help RoadNest understand traffic, navigation, page performance, errors, device types, and how customers use the website.
Relevant communications
Where permitted, advertising and measurement technologies may help RoadNest understand promotion performance and show more relevant content.
Browser settings, device controls, consent tools, and unsubscribe options may limit certain technologies or communications. Blocking essential cookies may affect checkout, cart, account, or website functionality.
When RoadNest may disclose personal information
RoadNest may disclose information to service providers and other parties when necessary to operate the business, complete customer requests, protect the website, comply with law, or support a business transaction. These recipients should receive only the information reasonably needed for their role.
Payments
Order Processing
Delivery
Customer Support
Security
Analytics
Legal Compliance
Business Transfers
Retention and security
Information is retained only as reasonably necessary
RoadNest may retain personal information for as long as reasonably necessary to complete the purposes described in this policy, maintain business records, support customers, resolve disputes, prevent fraud, enforce agreements, and comply with legal obligations.
- 1Retention periods may vary based on the type of information, the customer relationship, transaction history, and legal requirements.
- 2Reasonable administrative, technical, and organizational safeguards are used to protect information against unauthorized access, loss, misuse, or alteration.
- 3No website, storage system, payment process, or transmission method can guarantee absolute security.
- 4Customers should protect account credentials, use secure devices, and avoid sending payment details or sensitive information through ordinary support messages.
Privacy rights and choices
Available rights depend on applicable law
Depending on where a customer lives, applicable law may provide some or all of the following rights. RoadNest may need to verify identity and may deny or limit a request where permitted by law.
Know what information is handled
Request information about categories of personal information collected, purposes of use, and categories of recipients.
Update inaccurate information
Request correction of inaccurate personal information, subject to verification and legal limitations.
Request deletion where permitted
Request deletion of certain personal information, subject to exceptions for transactions, security, records, disputes, and legal obligations.
Limit certain marketing uses
Use available controls to opt out of promotional email, targeted advertising, or certain sharing where applicable.
RoadNest does not sell personal information for money. Some analytics or advertising activities may be treated as “sharing,” “sale,” or targeted advertising under certain laws. Where applicable, customers may use available privacy controls or submit a request.
Additional privacy information
Important details about specific situations
These sections address marketing choices, children’s privacy, international processing, browser signals, policy updates, and privacy requests.
How can I stop promotional email?
Use the unsubscribe link included in promotional messages. RoadNest may still send non-promotional communications relating to orders, delivery, returns, exchanges, policy updates, support, security, or other service matters.
Does RoadNest collect information from children?
The RoadNest website is not directed to children under 13, and RoadNest does not knowingly collect personal information from children under 13. A parent or guardian may request review if they believe a child provided information.
Can information be processed outside my state or country?
Service providers may process information in locations different from the customer’s location. Where required, RoadNest relies on appropriate legal mechanisms and contractual protections.
Does RoadNest respond to Do Not Track signals?
Because there is not a single universally accepted standard for browser Do Not Track signals, the website may not respond to every signal. Available consent, browser, and device controls may provide additional choices.
How are privacy requests verified?
RoadNest may request information reasonably necessary to confirm identity, account ownership, order history, or authorization before completing a privacy request.
Can an authorized agent submit a request?
Where permitted by law, an authorized agent may submit a request. RoadNest may require proof of authority and may also need to verify the customer directly.
How will policy changes be communicated?
RoadNest may update this Privacy Policy to reflect changes in services, technology, legal requirements, or business practices. The effective date will be revised when the policy is updated.
Privacy questions or requests
Contact RoadNest Support
To ask a privacy question or submit an access, correction, deletion, opt-out, or other applicable privacy request, contact RoadNest and clearly describe the request. RoadNest may request identity verification before responding. Do not send payment-card numbers, passwords, government identification numbers, or other unnecessary sensitive information.