Was the request made on time?
The request must normally be submitted within 30 days after the carrier records delivery. Keep the order number and checkout email available.
Clear post-purchase care
Refund Policy
RoadNest offers free returns and exchanges within 30 days for eligible products. This Refund Policy explains request timing, product-condition requirements, return authorization, damaged or incorrect orders, exchanges, promotional purchases, refund calculations, processing times, and situations that may not qualify.
Effective July 16, 2026
30 Days
Eligible return or exchange requests must be submitted within 30 days after delivery.
Free
Approved eligible returns and exchanges include free return support and no restocking fee.
24/7
RoadNest support is available for eligibility, damage, fit, exchange, and refund questions.
Eligibility overview
Four questions determine the correct next step
A request may lead to a return, exchange, replacement review, refund, partial refund, store credit by agreement, troubleshooting, or another resolution depending on the circumstances.
Is the product complete?
Include the product, packaging, instructions, hardware, cables, adapters, accessories, labels, and every component originally received.
What is the product condition?
The item should be clean and free from avoidable wear, stains, odor, pet hair, alteration, unsafe installation, or customer-caused damage.
What outcome is requested?
Clearly state whether you are requesting a refund, exchange, replacement review, missing component, fit assistance, or another solution.
Eligible product condition
Products should remain clean, complete, and reviewable
Reasonable inspection is permitted, but a product may lose eligibility when it has been extensively used, altered, installed incorrectly, contaminated, or returned without essential components.
- 1Keep original packaging whenever possible and protect the product from scratches, crushing, moisture, odor, dirt, and additional damage.
- 2Remove personal items, saved data, paired devices, cables not included with the order, and vehicle-specific debris before return.
- 3Do not cut, drill, glue, permanently fasten, paint, modify, wash incorrectly, or otherwise alter the product before requesting review.
- 4For vehicle-fit concerns, provide the year, make, model, trim, relevant dimensions, installation photographs, and a description of the mismatch.
Return request process
Follow the approved sequence before shipping anything
Unauthorized returns may be delayed, refused, misrouted, or unable to receive a refund. Use the following process for every return or exchange request.
Submit complete order information
Provide the order number, checkout email, product name, delivery date, reason for the request, and preferred resolution.
Add photographs and fit details
Include clear images of the product, packaging, label, damage, missing components, installation area, and vehicle details when relevant.
Wait for authorization
RoadNest will review eligibility and provide the approved return, exchange, replacement, troubleshooting, or refund instructions.
Pack and return securely
Use the approved method, include every component, protect all surfaces, and keep shipment evidence until the request is completed.
Situations that may not qualify for a refund
RoadNest may refuse, reduce, or offer a different resolution where permitted by law when a request falls outside the policy or the product cannot be safely and fairly reviewed.
Late requests
Requests submitted more than 30 days after delivery, unless applicable law or an express warranty requires another result.
Customer-caused damage
Damage caused by misuse, collision, incorrect voltage, unsafe installation, alteration, neglect, improper cleaning, or normal wear.
Incomplete returns
Products missing essential parts, hardware, cables, adapters, accessories, manuals, labels, or included components.
Hygiene or consumable limits
Opened, used, or contaminated consumables and hygiene-sensitive items when safe resale or inspection is not reasonably possible.
Request Date
Product Condition
Vehicle Fit
Installation
Included Parts
Packaging
Photographs
Requested Outcome
Damaged, incorrect, or incomplete orders
Preserve the product and all delivery evidence
Report the concern as soon as possible and within the 30-day request period. RoadNest may offer a replacement, exchange, missing component, refund, or another appropriate resolution after review.
- 1Photograph the outer package, shipping label, inner packaging, product, affected area, and all received contents.
- 2Do not discard the package, label, damaged product, incorrect item, manuals, hardware, or accessories before review.
- 3Do not install, repair, modify, clean aggressively, or continue using a product when doing so may worsen the concern.
- 4RoadNest may request additional information, carrier documentation, serial details, measurements, or a short troubleshooting step.
Refund calculation and timing
Approved refunds return the eligible amount actually paid
Refunds are normally issued to the original payment method after the required review and, where applicable, receipt and inspection of the approved return.
Refund value
The refund is based on the eligible product amount actually paid after discounts, promotions, credits, adjustments, and applicable taxes. Free standard shipping creates no separate standard shipping charge to refund.
RoadNest processing
RoadNest normally initiates an approved refund within five business days after final approval or inspection. Complex damage, carrier, payment, fraud, or missing-item reviews may require additional time.
Bank processing
After RoadNest issues the refund, the payment provider or financial institution may require additional time before the credit appears. Processing time varies by payment method and institution.
RoadNest will not issue duplicate refunds, replacements, credits, or chargeback recoveries for the same product or claim. Any approved resolution may be adjusted if another payment dispute or recovery has already been completed.
Discounted and promotional orders
Promotional purchases remain subject to eligibility
Products purchased with an automatic email-subscription discount or selected-product promotion are not automatically excluded from return or exchange eligibility.
- 1An approved refund is calculated from the amount actually paid, not the product’s undiscounted price.
- 2The automatic 15% subscriber discount and selected-product 20% promotion have no separate cash value.
- 3If an exchange changes the product price, RoadNest may collect or refund the approved difference.
- 4A product clearly marked final sale or non-returnable before purchase may be excluded where permitted by law.
Exchanges and replacement reviews
Availability determines the exchange outcome
RoadNest may approve an exchange when the original product is eligible and a suitable replacement is available. An exchange is not complete until the required return and review steps are satisfied.
- ✓If the requested replacement is unavailable, RoadNest may offer another product, store credit by agreement, or a refund.
- ✓Price differences may be collected or refunded before the replacement is confirmed.
- ✓Replacement availability, color, size, vehicle fit, and delivery timing may differ from the original order.
- ✓RoadNest may provide troubleshooting, a missing part, or another practical solution when a full exchange is unnecessary.
Refund questions
Common policy answers
These answers summarize the request window, authorization, return cost, product condition, exchanges, cancellation, lost packages, and refund timing.
How long do I have to request a refund?
Eligible requests must normally be submitted within 30 days after the carrier records delivery. Submit the request as soon as possible when the product is damaged, incorrect, incomplete, or unsuitable.
Are approved eligible returns free?
Yes. RoadNest provides free return and exchange support for approved eligible requests, and no restocking fee applies when the return complies with this policy.
Can I return a product without authorization?
No. Wait for RoadNest to review the request and provide approved instructions. Unauthorized returns may be delayed, refused, misrouted, or unable to receive a refund.
Can I return an installed automotive accessory?
Eligibility depends on the installation, condition, product type, reason for return, wear, alteration, contamination, vehicle-fit details, and whether the item remains safely reviewable and complete.
Can I cancel an order before shipment?
Request cancellation immediately. Cancellation is not guaranteed after payment review, preparation, packaging, or carrier processing begins. If cancellation is no longer possible, the normal return process may apply after delivery.
What happens when an order never arrives?
RoadNest may review the tracking history, address, carrier information, delivery scan, safe locations, and customer confirmation before approving replacement, refund, or another resolution.
Can a discounted product receive a refund?
Yes, when the product is otherwise eligible. The approved refund is based on the amount actually paid after discounts and adjustments.
When will the refund appear in my account?
RoadNest normally initiates an approved refund within five business days after final approval or inspection. The payment provider or financial institution may require additional processing time.
Does this policy remove my legal rights?
No. This policy does not limit rights or remedies that cannot be excluded under applicable consumer-protection law.
Need refund assistance?
Contact RoadNest Support
RoadNest support is available 24/7 for refund eligibility, returns, exchanges, damaged products, incorrect items, missing components, vehicle-fit concerns, cancellations, tracking issues, lost-package reviews, promotional purchases, and payment questions. Include your order number and checkout email for existing order support.