Keep everything together
Retain the product, original packaging, labels, accessories, manuals, hardware, and any included parts.
RoadNest customer care
Returns & Exchanges
RoadNest offers free returns and exchanges within 30 days for eligible products that meet the conditions explained on this page. Learn how to prepare a request, document product concerns, protect packaging, confirm vehicle fit details, and move through the review process clearly.
30
Days to request an eligible return or exchange after delivery.
Free
Return and exchange support for eligible requests that meet policy conditions.
24/7
Customer support for fit, damage, incorrect items, returns, and exchanges.
Request process
What to do before requesting help
A complete request helps RoadNest understand the issue quickly and determine whether a return, exchange, replacement review, or another solution may apply.
Document the issue
Take clear photos when the concern involves damage, incorrect items, missing parts, condition, or vehicle fit.
Provide order details
Include the order number, checkout email, product name, and a clear explanation of the requested outcome.
Wait for review
Do not send a product back until RoadNest has reviewed the request and provided the next instructions.
Eligibility basics
Eligible items must meet key conditions
Return and exchange eligibility depends on timing, product type, condition, included components, use, installation, and the reason for the request.
- 1The request should be made within 30 days of delivery.
- 2The product should be clean, complete, and returned with included parts, accessories, and packaging when available.
- 3The item should not show avoidable damage, misuse, alteration, unsafe installation, or excessive wear.
- 4Vehicle fit requests should include the year, make, model, trim, measurements, and installation photos.
Fit and compatibility
Provide vehicle details for fit issues
Many RoadNest products depend on dimensions, mounting style, seat shape, console layout, device size, outlet type, or vehicle configuration.
Share the vehicle
Provide the year, make, model, trim, and any relevant seat, console, trunk, window, or dashboard details.
Measure the area
Compare product dimensions with the actual installation area and include measurements when possible.
Show the installation
Use clear photos to show the product, mounting point, surrounding controls, and the exact reason the fit is unsuitable.
RoadNest return and exchange standards
RoadNest reviews each request using the order details, request timing, product condition, vehicle compatibility information, included components, packaging, photos, and applicable policy conditions.
30-day request window
Eligible requests should be submitted within 30 days after the order is delivered.
Free eligible support
Approved eligible returns and exchanges receive free support under the applicable process.
Clear review details
Order information, photos, fit details, packaging, and product condition help determine the next step.
Seat Protection
Floor Mats
Interior Storage
Phone Mounts
Charging
Pet Travel
Cabin Care
Roadside Safety
Damage and incorrect items
Keep evidence before requesting review
When an item arrives damaged, incomplete, or different from the product ordered, preserve the package and document the condition before using or installing the product.
- ✓Photograph the outer package, shipping label, inner packaging, product, and affected area.
- ✓List any missing parts, hardware, accessories, instructions, or product components.
- ✓Do not discard the box, label, packaging, or damaged item before the request is reviewed.
- ✓Provide the order number, checkout email, product name, and the result you are requesting.
Approved return preparation
Pack approved items carefully
Once a return or exchange is approved, follow the instructions provided and protect the product so it reaches the return destination in reviewable condition.
Include every component
Pack the product with included parts, hardware, cables, adapters, accessories, manuals, and approved documentation.
Protect the surfaces
Use suitable packaging to prevent movement, scratching, crushing, bending, moisture, or additional transit damage.
Follow the instructions
Use the approved return method and do not send the item to an unconfirmed address or without authorization.
Common return questions
Answers before contacting support
These answers cover timing, eligibility, exchanges, damaged products, fit concerns, and refund review.
How long do I have to request a return or exchange?
Eligible requests should be submitted within 30 days after delivery. Requests made after the window may not qualify.
Are eligible returns and exchanges free?
Yes. RoadNest provides free return and exchange support for eligible requests that meet the applicable conditions and approved process.
What if the product does not fit my vehicle?
Provide the order number, checkout email, product name, vehicle year, make, model, trim, measurements, and clear installation photos so the fit issue can be reviewed.
What should I do if the product arrives damaged?
Keep the product and packaging together, take clear photos, and request support before discarding, repairing, altering, or installing the item.
Can I send an item back without approval?
No. Wait for RoadNest to review the request and provide the approved next steps before sending any product back.
When is a refund reviewed?
Refund review depends on the reason for the request, eligibility, product condition, required return completion, and payment processing after approval.
Need return help?
Contact RoadNest Support
RoadNest support is available 24/7 for return eligibility, exchange requests, damaged items, incorrect products, missing parts, vehicle fit concerns, packaging questions, and refund review. Include your order number and checkout email for existing order support.